Shipping & Returns
Order Processing
Orders are prepared for dispatch within 1–3 business days after payment has been received.
The Buyer is responsible for providing a complete and accurate delivery address.
The Buyer undertakes to personally accept the delivery. If the parcel is successfully delivered to the address provided by the Buyer but accepted by another person at that address, the Seller shall not be liable for any resulting claims.
Shipping
Lithuania
LP Express parcel locker: 1–5 business days
DPD Pickup parcel locker: 1–5 business days
DPD Home Delivery: 1–5 business days
Latvia & Estonia
DPD Pickup: 1–5 business days
DPD Home Delivery: 1–5 business days
European Union
Standard Shipping – approximately 5–10 business days
Outside the European Union
Standard Shipping – approximately 7–16 business days
Delivery times are estimates only and may vary depending on the destination or circumstances beyond the Seller's control.
The Seller is not responsible for delivery delays caused by the Buyer (including incorrect delivery information) or by circumstances beyond the Seller's reasonable control.
For deliveries outside the European Union, the Buyer is responsible for any customs duties, VAT, import taxes, or other charges imposed by the destination country.
Damaged or Incorrect Deliveries
The Buyer should inspect the parcel upon receipt.
If the parcel is damaged, contains incorrect items, or items are missing, the Buyer should contact the Seller as soon as possible by email at: hello@mist-shop.com
Please include photographs of the damaged parcel and/or the affected product(s).
Undelivered or Returned Parcels
If a parcel is returned to the Seller due to:
an incorrect or incomplete delivery address;
failure to collect the parcel within the carrier's storage period; or
any other reason attributable to the Buyer,
the original shipping costs are non-refundable.
The order may be re-shipped after payment of a new shipping fee.
Returns & Exchanges
The Buyer has the right to return or exchange goods within 14 calendar days of receiving the order, in accordance with the applicable laws of the Republic of Lithuania.
Returned products must:
be unused;
be in their original condition;
retain their original appearance;
be returned with all original accessories and protective packaging, where possible.
Opening the packaging solely to inspect the product does not affect the Buyer's statutory rights.
Return or exchange requests should be submitted by email to: hello@mist-shop.com
Please include:
Order number
Product name
Product code (if applicable)
Date of purchase
Return or exchange requests are normally reviewed within 48 hours, although processing may take longer during busy periods such as Christmas or New Year.
If the Buyer chooses to exchange a product, the same shipping conditions applicable to new orders will apply.
Refunds are processed within approximately 7–10 business days after the returned goods have been received and inspected by the Seller.
Unless the returned item is confirmed to be faulty, return shipping costs are the responsibility of the Buyer.
If the Seller confirms that the returned product is defective, the Buyer will receive a full refund, including the original delivery costs where applicable, or a replacement product, together with reimbursement of reasonable return shipping costs.
For your protection, we recommend returning items using a tracked and secure delivery service. The Seller is not responsible for returned parcels that are lost or damaged during return transit.
Product Images
Product photographs are provided for illustrative purposes only.
Due to differences in screen settings and device displays, actual colours and appearance may vary slightly from those shown on the website. Such differences do not constitute a product defect.